Review and analysis of over 3 complaints against Commerce Bank
Commerce Bank consumers have reported over 3 official complaints related to Late fee. Out of the 3 consumer complaints against Commerce Bank, 0% were disputed by the consumer (i.e. the consumer was not happy with how Commerce Bank responded to their complaint) and 100% were processed in a timely manner. 100% of consumer complaints against Commerce Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Commerce Bank Credit card late fee April 25, 2015 - I had set up autopay for my credit card online with Commerce Bank. On - -, Commerce showed that my payment had gone through in their system. On the - of -, I learned that the payment had been reversed. I contacted Commerce to what the situation was. I went through my routing information with them to learn that my auto pay was - digit off. The support staff was helpful and they changed my autopay routing number over the phone and then deducted the original payment as desired. My next auto pay was set to occur on - -. I logged onto my online account on - - to make sure... |