Review and analysis of over 61 complaints against RBS Citizens
RBS Citizens consumers have reported over 61 official complaints related to Settlement process and costs. Out of the 61 consumer complaints against RBS Citizens, 34% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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RBS Citizens Mortgage settlement process and costs November 13, 2015 - I contracted with a home builder to build a new home. The mortgage company ( Citizens Bank ) requested that I let them know when the house is 75 % complete so that they can order the appraisal. On -/-/-, I notified them that the house was - % complete. I do n't know exactly when the appraisal was ordered, but I learned the day before our scheduled closing ( which was to be -/-/15 ) that there were problems with the appraisal, and the appraiser needed to complete some steps before closing. I managed to track down the appraiser 's email address and phone number, and contacted him ... |
RBS Citizens Mortgage settlement process and costs September 30, 2015 - I am trying to stop the foreclosure of my home and have been working diligently with the Citizens Bank Home set for auction - -, 2015 ... |
RBS Citizens Mortgage settlement process and costs July 13, 2015 - I sold my house and closing took place on -/-/15. CCO received payoff and applied money to pay off my loan. They allegedly sent my escrow refund on -/-/15. - calls and - different answers, where the last person said they were n't even sure if it went out. Received documents dated -/-/15 saying my loan was paid and closed. It is now -/-/15, and they now say i have to wait for an affidavit to sign and mail back saying I wo n't cash the check. Only then will they reissue the check. They are collecting interest on my money. They refused to allow me to speak with a sup... |
RBS Citizens Mortgage settlement process and costs March 20, 2015 - - / Citizens Bank, N.A. adds fees for additional insurance to my mortgage year after year. Year after year I 've requested the additional insurance removed, completed all required forms and submitted all requested information. I had been advised the insurance would be removed when calling after confirming I met all their requirements in prior years, but the insurance was not removed. This year a law firm has become involved, I 've made - attempts to submit the forms, only to be told today that the address that Citizens Bank provided was incorrect. I am now being asked to complete and res... |