RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Settlement process and costs Ohio

I sold my house and closing took place on -/-/15. CCO received payoff and applied money to pay off my loan. They allegedly sent my escrow refund on -/-/15. - calls and - different answers, where the last person said they were n't even sure if it went out. Received documents dated -/-/15 saying my loan was paid and closed. It is now -/-/15, and they now say i have to wait for an affidavit to sign and mail back saying I wo n't cash the check. Only then will they reissue the check. They are collecting interest on my money. They refused to allow me to speak with a supervisor. They refused to send the affidavit prior to 30 days after the alleged issuance of the check even though it clearly was not going to be received.