Review and analysis of over 25 complaints against Guild Mortgage
Guild Mortgage consumers have reported over 25 official complaints related to Loan servicing, payments, escrow account. Out of the 25 consumer complaints against Guild Mortgage, 24% were disputed by the consumer (i.e. the consumer was not happy with how Guild Mortgage responded to their complaint) and 92% were processed in a timely manner. 0% of consumer complaints against Guild Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Guild Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I 've contacted Guild mortgage multiple times to address bringing my past due mortgage current. I contacted them on - - two times and had a question regarding unapplied funds and partial payments. In speaking with both agents, when asked about this issue they seemed to be uneducated. When I asked why I would not be able to make partial payments, or use the money which is in my suspense account to make a full payment, I received basic answers like this is just a policy. The second agent I spoke with continued to talk over me, rather than listening to my actual question. I was unable to ge... |
Guild Mortgage Mortgage loan servicing, payments, escrow account March 8, 2016 - I closed on my home in - of 2015 and this month I received a notice from my mortgage company ( Guild Mortgage ) that I had a trust shortage. I called the mortgage company and they told me that because of the shortage my mortgage was reconfigured to cover the shortage. My payment went up over $360.00 a month. ... |
Guild Mortgage Mortgage loan servicing, payments, escrow account July 7, 2015 - We sold our house and the realtor that we used hired a closing company to close the house and pay off the mortgage. It is the mortgage companies job to get the correct pay off amount and issue it to the closing company. The closing company did receive the pay off and fowarded it to Guild. They received the payment and signed for it and then lost or misplaced the payment and are now charging interest on the mortgage because of their neglect to find or post the payment. Guild now wants us to pay the interest out of our escrow account stating they have not received the payment when in fact I have... |