HSBC Application, Originator, Mortgage Broker Complaints

Review and analysis of over 145 complaints against HSBC

HSBC consumers have reported over 145 official complaints related to Application, originator, mortgage broker. Out of the 145 consumer complaints against HSBC, 33% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.

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New Application, Originator, Mortgage Broker Consumer Complaints


HSBC Mortgage application, originator, mortgage broker

November 14, 2015 - I am in the process of applying for a loan from HSBC. The loan consultant was not familiar with FICO scores and the various scores or methodologies of FICO. She stated that you need a - FICO to qualify for the best rate but she could n't tell me whether they were using a FICO-, FICO- or FICO Mortgage - score. I had to ask multiple times and had to send her a link from a google search as she continued to say that they just take the middle of the - FICO scores. Her sales manager provided this response. HSBC utilizes a mortgage origination system to order credit from all - cre...

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HSBC Mortgage application, originator, mortgage broker

October 16, 2015 - I 'm attempting to refinance my mortgage to pay off my first mortgage with - - and a Home Equity Loan with HSBC that I 've had for more than nine years. My broker has submitted - different requests via fax to HSBC for pay-off, verification of mortgage and transaction history, starting on - -, 2015, and as of - -, 2015, we have not received the necessary documentation from HSBC for the underwriter to approve the loan. HSBC has not been responsive to me or my broker with the request for information about my loan with them. After more than one month of trying to get this info...

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HSBC Mortgage application, originator, mortgage broker

October 10, 2015 - I was trying to refinance and i had submitted all the information and paid the appraisal and he said was aapproved and three months later he wanted a letter from the employer saying the reason why she was on medical I sent him the doctors form and also the form from the state but he wanted the employer to send that but the employer said that it was confidencial information. And he said I did not qualified because of that letter from the employer and because of the foreclosure which I had told him at application. Three months he said i did not qualified because of that .hI told him that I neede...

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HSBC Mortgage application, originator, mortgage broker

September 25, 2015 - Requested Payoff from HSBS -. They refused because of signature. Several attempts later we are still waiting on a payoff. Title Company faxed the request again yesterday with signatures. I faxed a signed request directly to HSBC at - today as a dual request. The mortgage company does n't have either request on hand. While ALL of this is going on, HSBC is charging me MORE and MORE money every day. The law states 7 days for a payoff - it 's been a MONTH. I as the consumer can NOT refinance without HSBC providing a payoff. ...

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HSBC Mortgage application, originator, mortgage broker

July 16, 2015 - In -, I and my ex-husband applied for a refinance & HELOC from Beneficial. The loans were granted. My ex-husband passed away - -. At this time I contacted a lawyer to determine my options for having my husband removed from the title to the property and mortgage. Lawyer took care of having husband removed from the title. I recently attempted to apply for refinance to remove him from the mortgage and take cash out. I learned through an attempt to refinance I was unable to refinance the property due to there is no deed from - found indicating my interest in the property. The only deed...

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HSBC Mortgage application, originator, mortgage broker

July 8, 2015 - HFC ( household Finance Corporation ) fraudulently altered loan amounts and property description from originally agreed on terms. They foreclosed and proceeded to evict without repairing the fraudulent numbers. I committed the contract to rescission in 2007, when HFC refused to address any of the issues. Since then, they have continued to force us to abandon the property ( illegally, because there are - other property owners on the fraudulently sought after acreage ) by threats, foreclosure, false trustee sales, and writs for eviction. ...

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HSBC Mortgage application, originator, mortgage broker

July 7, 2015 - I have contacted beneficial about releasing a lien that should have been removed since 2003, I have called and faxed requests and unable to get someone to help me. The representative is stating they will send a release to the local court house, I had a local title company search and still show a lien, whywhy have the taken so long to release it, it is still showing a lien by beneficial hsbchsbc ...

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HSBC Mortgage application, originator, mortgage broker

June 16, 2015 - Hello, My Name is - - and I am a home owner with a mortgage through HSBC. I have never missed a payment on my mortgage and was late - due to a mistake. I am in dire straits. I am having to - - to pay -, and things are getting tight, I have been trying to get my mortgage refinanced at as low a rate as possible with no PMI since - 2014. I have lost -. Your assistance would be appreciated. - - - - - - - - - ...

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HSBC Mortgage application, originator, mortgage broker

June 12, 2015 - -/-/- we refinanced our home with beneficial hfc for - since then they have paid 4 years of lender advanced taxes since -, because we were unable to take care of them. they have something they have tacked on claiming they have deferred interest? I do not know what that is? we are trying to refinance with another mortgage company and they have our payoff balance at - we are not paying out the mortgage what can you help me with?? our mortgage is underwater somehow. How can I get some help in this. thank you - - texas - - - please help their address is beneficial -...

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