HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I am in the process of applying for a loan from HSBC. The loan consultant was not familiar with FICO scores and the various scores or methodologies of FICO. She stated that you need a - FICO to qualify for the best rate but she could n't tell me whether they were using a FICO-, FICO- or FICO Mortgage - score. I had to ask multiple times and had to send her a link from a google search as she continued to say that they just take the middle of the - FICO scores. Her sales manager provided this response. HSBC utilizes a mortgage origination system to order credit from all - credit bureaus via a vendor. Our loan officers have no control in credit scoring and we are not educated about " different methodologies or versions ''.


Please feel free to contact Office of the President at - extension - should you wish to escalate your inquiry. Unfortunately this was after HSBC had already run my credit. They gave me my - scores but could n't tell me which scores they were. I am surprised that mortgage consultants at HSBC do not know this information and have not been trained to better answer these questions before pulling someone 's credit. It does n't mean anything to say that a customer can receive the best rates if they have a FICO of - yet they ca n't tell you what FICO version that is.