Review and analysis of over 14 Other Mortgage complaints against Franklin American Mortgage Company
Franklin American Mortgage Company consumers have reported over 14 official complaints related to Other mortgage. Out of the 14 consumer complaints against Franklin American Mortgage Company, 21% were disputed by the consumer (i.e. the consumer was not happy with how Franklin American Mortgage Company responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Franklin American Mortgage Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account March 30, 2016 - -/-/- we received a supplemental property tax bill from the county ( - County, California ) tax collector. We called customer care at our mortgage company, Franklin American, and the rep we spoke to said to fax them the bill and they would pay it out of the escrow account funds. We faxed it to the rep at ( - ) -, which we subsequently learned was the fax number for that representative and not a general company fax number. This supports our contention that the conversation took place, because we would n't have had that number otherwise. Anyway, we assumed that the bill would be ... |