Review and analysis of over 14 Mobile Wallet complaints against Blackhawk Network Holdings Inc.
Blackhawk Network Holdings Inc. consumers have reported over 14 official complaints related to Mobile wallet. Out of the 14 consumer complaints against Blackhawk Network Holdings Inc., 21% were disputed by the consumer (i.e. the consumer was not happy with how Blackhawk Network Holdings Inc. responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Blackhawk Network Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 10, 2016 - I was directed by the company that confirming funds with a 3rd party via their phone system would be safe and secure, as long as the card number was only keyed in and not spoken. As this seemed odd, I called back and another, different employee also assured me that it was safe and secure to key in the number. I followed the company 's official 's directions and keyed in the number as directed. As a result, the other party somehow obtained the number and withdrew $500.00, stealing the balance on the card. I record all such calls and have both agents as well as a supervisor assuring me that ... |
Blackhawk Network Holdings Inc. Prepaid card adding money June 12, 2016 - I bought a reloadit pack from Blackhawk network. I am trying to add $500.00 from their website to - of my netspend cards and both cards are coming up restricted on their end. I have a total of $1500.00 worth of reloadit cards that I need to use to put money on my netspend card. Both companies are saying it 's the other. I just need this figures out I leave for a vacation at the end of the week.... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam May 21, 2016 - I purchased a Reloadit pack to load money onto my - card. Their website said they supported -. Tried to perform the load and got a message saying that my card had to be verified. Waited a couple of hours and the verification had n't yet occurred. Called customer service and was told that it would take 4 hours. This should have been mentioned on their website. Tried to perform the load the next day. Still did n't work. Found out through calling customer service that they only support certain - cards. Again this was not mentioned on their website. I asked how can I get my money back a... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam November 22, 2015 - I purchased Reloadit brand reload packs for a - prepaid card. This company requires you to load these packs into an online 'safe ' and then from there you can load your card. The website allowed me to load these packs into my safe, then would n't let me load them to my card. I logged out and came back later to find the company had locked me out of my own safe. I called their customer service line numerous times. I was accused of stealing these packs and was told I must provide proof that I bought them. They considered it suspicious to have purchased these packs from more than - location ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam October 30, 2015 - - refunded a transaction for $68.00 back to my GoWallet VISA. The money has not shown up in my GoWallet balance. When I called GoWallet they said that they do not have my refund and - was lying. They said I had to start a recovery process with GoWallet that would take 90 days to process. When I asked to start that process to recover my missing refund they said they could not because the support people do n't have time. This seems to be a scam service that is hoping I will give up. Please help me. I can not afford to loose my money. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 30, 2015 - I purchased - reloadit packs, now I am unable to access the money on either card. The customer service of both reloadit and blackhawk are not providing any resolution. Reloadit is telling me to go buy a PAyPower card and then they can transfer it. The problem is I have to pay another set up fee, maintenance fee, and transfer fee if I do that. Both customer service are telling me they can escalate the issue which will take 1-3 business days to get a response. I feel like I am being taken advantage of. ... |
Blackhawk Network Holdings Inc. Prepaid card adding money June 28, 2015 - I tried logging into my Reloadit Safe account last night and was not able to gain access so I could unload a card I purchased earlier. Now after 24 hours of trying still no access to my account. Reloadit Safe says they sent a email to verify my device but the email never arrived. Made several additional attempts but still no email.Very poor service. This has happened on several occasions in the past by usually resolves in a few hours but not this time. Attempt after attempt just fails. Very dissatisfied with the lack of response and ability to contact Reloadit services. ... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam June 5, 2015 - A man called me on the - of -. He said that I was eligible for a $5000.00 loan. I asked for a $1500.00 loan instead. He said it was a government loan. He said I would pay $91.00 every month for 16 months. The interest fee was - percent. He sent me an email with the loan documents. His name was - - from - - - - his email was -- gave me his phone number was -, which was the same number that he was calling from the whole time. He said if I did the loan that day, I would have to pay back the money on - -. He said that I had to call him back at th... |
Blackhawk Network Holdings Inc. Prepaid card fraud or scam May 7, 2015 - I used the services of Reloadit.com which is a funds loading service for certain brands of prepaid debit cards. I have used the service successfully in the past. About two months ago I attempted to load funds to a prepaid debit card but I was unable to do so. I received an error message after every attempt, so I contacted Reloadit customer service. They forwarded my request for assistance to the IT department, who contacted me several days later after. Reloadit sells scratch off cards containing - digit pin numbers at various retail stores across the country. The pin numbers can be redeemed... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 6, 2015 - - has frozen my safe with $100.00 in it and is not allowing me to access my funds. I have been trying for 2 months to access my funds, but the account has been frozen. I have been trying to contact customer service, but have been unable to reach them. They are holding my $100.00, and I want to either load my card or have them mail it to me. My username on their site to access my safe is -- 'm attaching a picuture of what happens when I try to log in. There is $100.00 in the safe that is mine and they are holding. ... |