Review and analysis of over 1 complaints against Access Group
Access Group consumers have reported over 1 official complaints related to Trouble with how payments are handled. Out of the 1 consumer complaints against Access Group, 0% were disputed by the consumer (i.e. the consumer was not happy with how Access Group responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Access Group resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Access Group Student loan dealing with my lender or servicer trouble with how payments are handled April 1, 2016 - I have had extreme difficulties paying back my private student loans. Access Group will send emails to me saying to call they can help and options, when in fact they have no options. Access Group put - of loans in default, even though there was no technical default ( meaning the accounts were not - past due ). Most recently, I was 177 days past due. I went to make a payment so as not to default, but Access Group and " suspended activity '' on the account, making it appear that it was impossible for me to make a payment. They did it on a Friday, so that if I had tried to pay over the week... |