Review and analysis of over 191 complaints against Citibank
Citibank consumers have reported over 191 official complaints related to Debt was paid. Out of the 191 consumer complaints against Citibank, 18% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Citibank Debt collection cont'd attempts collect debt not owed debt was paid January 3, 2017 - Staples Corp. sent my company to - for accounts that had been paid. They did not allow a reasonable period of time for us to respond with payment ; less than 15 business days, when we had discovered errors in their billing which warranted us to review closely the request. History : I promptly responded upon receipt and requested that our bookkeeper assist in researching stated past due accounts listed in an email dated for -/-/- from - - our assigned account representative by Staples. This email asked that I please assist with some invoices not paid in arrears. I assured - -... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid December 29, 2016 - I had a judgment against me on a $5000.00 balance from an old Citi credit card from my early - and I 've been paying on it for almost 7 years now, around - every year has been taken from my check and I have more than paid this debt back and I feel I 'm getting taken advantage of by their debt collection service, - Law Firm.... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid November 18, 2016 - I 'm receiving collection notices from - - - -, for debt for a Macy 's account which was fully paid. The debt appears to be late fees and interest charges, not charges purchases. I tried to resolve the issue with Macy 's over a year ago but they transferred the account to a collection agency and I 've been receiving notices despite several attempts to clear the account.... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid November 11, 2016 - Approximately a year ago, I opened a Macy 's account and in the next few months purchased several items. In early - 2016, I received a letter from the collections department stating that because they could n't contact me by phone, I might not be aware that my Macy 's American Express Card account was past due. ( Our mailing address has not changed in some 10 years. ) I called the number listed in the letter and explained to the agent that the account was past due because I had not received any monthly statements or bills and asked for an explanation. None was given, but the agent said that ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid September 14, 2016 - Upon checking my Credit Report I noticed I had debt from " bby/cbna '' also known as Best buy. I opened my card in 2014 and just finished paying my card off last month and when I called best buy they said they have no charges from now or the past for my Account.... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid September 14, 2016 - Upon looking into my credit report I discovered I had a debt for Home Depot " THD/CBNA '' with a debt of $370.00 from -/-/2005 and I still have the account and my account is up to date.... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid September 7, 2016 - Paid back in the -/-/- to a debt collecter, sold again after paid to - in -, AR they apparently filed a judgement but never tried to collect, I went around and around with them and Citibank finally got it clear up and off my credit record bought and sold - houses in -/-/- some debt collector name -, Ar refiled a judgement on me that has kept us from selling our house. Debt collector made mention in letter why I thought it was paid. I do n't keep records that long but I did contact my bank where I bought and sold home it shows paid, verified by the credit bureau and show o... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid August 29, 2016 - Citi is contacting me daily ( sometimes multiple times per day ) in an attempt to collect a debt that has been paid. I sent payment in - and they have cashed the check. I have sent them a copy of the check yet they still call me every day.... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid August 3, 2016 - This debt collection law firm, sue me and won the case. My wages were garnished for 1 1/2 years, I believed ending in - 2016. On - -, 2016 my wage garnishment started up again. I contact my employer and they said that it was sent a letter of an adjustment of my balance. The total amount that I owe in the lawsuit was $10000.00 and my employer said that it was the same company that is taking the garnishment again. I contacted the - - - and I was told that it was fees and that my employer may have thought they have collected the total amount. I asked them what the amount was f... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid June 20, 2016 - My credit report is showing that a loan I had with CitiMortgage is " Acct in Dispute. '' This account is closed and has been paid off. it is not in dispute. This inaccurate reporting has halted my ability to compete a loan for a new home ...... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid June 1, 2016 - 3rd party collection agency FCBS calling multiple times and hanging up, then refusing to tell me why they are calling. Finally they disclose an attempt to collect a debt which was paid in - 2015. I have advised them to cease and desist. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid May 22, 2016 - I brokered a deal with - -, extension - to settle a debt I had with CITIBank, paying - on -/-/-. on -/-/- I paid $2000.00 and made payment arrangements for -/-/- of $200.00, -/-/- of $200.00 and the last payment of $200.00 on -/-/-. I called on the date of the last payment of $200.00 to arrange a payment a couple of days late. I was told by - - that the transaction was in process and that there was nothing I could do about it. I said the transaction had not showed up in my checking account she said there was nothing she c... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid December 22, 2015 - macy 's double-charged me for an item. i disputed the bill immediately. many calls and disturbingly long wait times, i was told it was now zero. i just got another bill - they placed a five-dollar amount on my bill, with late charges of - they dont answer and keep charging late fees - it was up to - before my latest call. i am elderly and feel taken advantage of. i 'm sure i 'm not the only - being scammed by macy 's. can you help? ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid December 15, 2015 - I had a credit card from Best Buy ( credit provided by - ) that I paid and closed back in - 2013. I 've been contacted over the last year by - claiming I owe Citbank for this same account in the amount of $420.00. I provided proof - ( copies of my credit report with identical account numbers reflect Paid & Closed ). They still refused to remove the collection from my credit report. They claim that Citibank is saying it 's valid. But when I contacted Citbank they tell me they never had any communication with the collection agency that has the account. I have going back and forth f... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid December 13, 2015 - I owed money on Citibank/Home Depot card and I settled to pay the Citibank N.A . - -debt collection agency $1100.00 to settle my account as paid and settled. However, they are reporting to the credit reporting agencies like - that I owe an additional $1300.00 to be paid at $25.00 per month. I paid them - as a final payment to settle account with no monthly owed. The company is trying to get me to pay more money and refuses to report a zero balance owed to the credit reporting agencies. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid November 16, 2015 - I set up a Home Depot Credit Card, which apparently is serviced by CitiBank, to pay for countertop installation. I have an excellent credit rating, or at least did when I got the card -/-/-. I NEVER received the actual card AND when I got a phone call from some company ( I did n't know it was CitiBank then ) claiming to be Home Depot and stating that I was late on a payment, I called Home Depot. The people at Home Depot told me the company had sent my card to a PO Box in -, - that I had CLOSED -/-/- when I MOVED to -, -. Home Depot could n't straighten out the problem, co... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid November 13, 2015 - Macys - statement was paid in person at the store. The payment was not credited to my account. Macys reported - that payment was overdue which loweredmy credit score. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid November 9, 2015 - I have Best Buy credit card ( Citibank ), and have been receiving harassing calls after paying my $25.00 payment - not exactly a huge debt. With my husband having been recently been hospitalized, right or wrong, that small payment was last on my to-do list. Yes, I was late ; however, I took the initiative to call them directly this morning ( approximately - on - ) to make - payments ( $50.00 ), including the scheduling of the next. By about -, I noticed I had missed another call from Citi/Best Buy with regard to my outstanding payment despite having satisfied it. In response, a... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid September 10, 2015 - Good afternoon, I do n't know where else to turn in regards to getting my issue resolved. Dealing with their customer service reps has been a real nightmare. It seems like everyone we have dealt with has an attitude or loves hanging up on people. I have worked in customer service for almost - years and I am appalled by their customer service rep 's actions. It is no wonder there are so many complaints about your company online. Myself and the borrower on the loan, - -, went through a separation and finally a divorce in -/-/-. During that time per the divorce decree, the borrower,... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid August 28, 2015 - The same debt was collected on by - different company 's CITI hired and now we are having a hard time obtaining a refund on the -. Please help assist us ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid August 12, 2015 - I remember paying off best buy credit card last year then all of a sudden I owed them like a - dollars. I gave them the benefit of the doubt and paid it again. Now the same thing is happening where I supposedly owe them funds and its non sense. I paid them off. The credit rep tells me it bounced several months ago and the best buy rep that details purchases and credit card statements does not see where or why I owe money. - reps are baffled as to why the payments are leaving as a check ... I never wrote them a check. Something criminal is happening here. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid August 6, 2015 - On - -, 2014 I received a letter stating to settle my account with Citibank so I contacted them on - -, 2014 to settle my account for the amount in the settlement. The agent I talked with talked in circles and offered me a deal to pay $88.00 short and she would lower my payment. I wanted to just get from under this debt, since my alimony money was n't being paid to help me out financially. They took the $4000.00 leaving me to be responsible for the rest of the debt. I contacted Citibank on - -, 2014 and explained what happened to see if I could pay the additional $88.00... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid July 22, 2015 - I had a Sears Card thier were some issues with the card so I made an agreement to have the card cancelled and pay the debt off, I did so. Now it is showing up on my credit report as a COLLECTION. I have no idea how this happened when I honered the agreement I had with Sears. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid June 4, 2015 - This Debt was Charged of in -/-/- with Citi. In -/-/- it went to - - -. They were sued by the FTC.One of the nation 's largest consumer debt buyers has agreed to pay a - civil penalty to settle Federal Trade Commission charges that it made a range of misrepresentations when trying to collect old debts. In addition, the company, - - - -, has agreed to tell consumers whose debt may be too old to be legally enforceable that it will not sue to collect on that debt They still have on my credit report and increased the balance from the - Charge off to -. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid June 2, 2015 - I am applying for a mortgage and was getting a pre approval when my loan officer told me I had a collections debt from - still on my credit report from 2010. First of all, that debt was my father 's not mine but they attached it to my name and it affected my credit in - when I was applying for a mortgage the first time. I went with my father personally to the place and paid that debt for him in order to get it taken off of my credit history. Now again, it 's still on my history after settling and paying the debt of $2200.00. I need to get this removed because it is lowering my credit s... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid June 1, 2015 - I took out student loans with Citibank. I paid and consolidated the rest of my loans. I contacted Citibank and they said I do not owe them anything and they do n't know why this other company is contacting me. I also asked the company for proof and they have not and will not provide it. I told them that I do not owe this debt and they just tell me I do. I also asked why they keep reporting on my credit and they tell me they are not. They also stated that if I do n't pay them then they will garish my wages and put a lean on my house and tax my taxes. They also informed me that I could end up in... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid April 30, 2015 - This concerns a settlement agreement between Citibank and me on - -, 2015 for the Best Buy Master Card ending in -. I had a balance of $440.00. CitiCards/Citibank agreed to the settlement amount of $280.00 to be paid by -/-/15. I was told that if I needed to make changes to the original scheduled payment on - -, it would not interfere with the agreed amount settled and the account would not be a charge-off. I called before the -/-/15 to change the payment lump sum into ( - ) installment payments of $95.00 to be paid with 1-month. I was reassured from the cus... |
Citibank Debt collection cont'd attempts collect debt not owed debt was paid April 7, 2015 - we were harrassed and good credit threatened for 6 days because a payment they electronically took out of my bank account, they applied to a wrong account ... ..nothing on my end ... .all the error on their end ... .and they harrassed us saying they were going to charge us a late fee and report us for late payment when all along they had already taken money out of my account electronically ... .the bank printed it out for me ... they harrassed and harrassed us it was very stressful getting this straightened out and it took alot of phone calls and then we still got robotic calls ... .. ... |