Review and analysis of 4 consumer complaints against ResMac Inc.
Out of the 4 consumer complaints against ResMac Inc. Mortgage, 0% were disputed by the consumer (i.e. the consumer was not happy with how ResMac Inc. responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against ResMac Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 3 |
| Loan servicing, payments, escrow account | 1 |
ResMac Inc. loan servicing, payments, escrow account April 22, 2015 - Loan office has some sort of issue with questions about my loan. Every time I ask details I get unclear answers and push to another time. If I email him my questions about the extra payment plan agreed to, I receive vague answers in red & no contact info for said - party servicer ( - ). - who services my mortgage knows nothing about extra payment plan agreed to. My original mortgage is with Resmac, my servicer is -, the third party whom they have the agreement with is -. It 's a whirlwind of confusion. - - - a - Resmac ... |