ProCollect, Inc Debt Collection Complaint

Other (i.e. phone, health club, etc.) False statements or representation attempted to collect wrong amount

ProCollect, Inc Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount Texas

In 2014, my husband and I lived in an apartment complex for a few months personal issues happened where we had to leave. Almost 3 years later we decided to get a credit report for personal reasons and noticed an extremely large debt with a debt collector. Within the years they did not notify us what so ever. Last month we reached out to them and they provided us " verbally '' a list of things we supposedly owed when I asked if they could work with us they said no. We were not going to pay such an amount with no proof of this debt, no notification of debt, and the fact that it has been years and they still expect us to pay the full amount is outrages! Since then we have still not received any paper work indicating the debt. We have contacted the creditor and recently found out they have new owners. We have called, been to the office, and emailed them to at least provide some type have verification of new ownership and some type of copy of our file and have yet to hear back from them. This is ridiculous, I do not understand how they expect us to pay an outrages amount of money we had no acknowledge of oweing, this is not right!

ProCollect, Inc customer in Texas
Apr 13, 2017

* Source: CFPB Complaint Database

ProCollect, Inc response to complaint:
Closed with explanation

Consumer disputes how ProCollect, Inc handled their complaint

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Contact ProCollect, Inc

https://procollect.com/
800.839.8186
infoto[email protected]
12170 N. Abrams Rd., Suite 100
Dallas TX 75243

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