Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Making/receiving payments, sending money South Carolina

On -/-/2017 I requested Wells Fargo Bank to pay my Water/Sewer Bill to " - '' using their 'Bill Pay Service ' from my checking account. The - payments sent on -/-/2017 [ $30.00 and $170.00 ] went to the wrong - address. The payments were not credited my account with/by -. - required me to send payment again and I did. I filled a complaint with Wells Fargo and they refused to cancel the payment. They replied " our research has confirmed that this payment with no error on our part. '' I believe they had a duty to determine the depositor of these - checks was the Payee Specified [ - ]. They claim they have no way to retrieve the monies intended for - [ specified payee ].