Wells Fargo & Company Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Wells Fargo & Company Bank account or service department,

Checking account Making/receiving payments, sending money South Carolina

On -/-/2017 I requested Wells Fargo Bank to pay my Water/Sewer Bill to " - '' using their 'Bill Pay Service ' from my checking account. The - payments sent on -/-/2017 [ $30.00 and $170.00 ] went to the wrong - address. The payments were not credited my account with/by -. - required me to send payment again and I did. I filled a complaint with Wells Fargo and they refused to cancel the payment. They replied " our research has confirmed that this payment with no error on our part. '' I believe they had a duty to determine the depositor of these - checks was the Payee Specified [ - ]. They claim they have no way to retrieve the monies intended for - [ specified payee ].

Wells Fargo & Company customer in South Carolina
Apr 13, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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How Wells Fargo & Company handles Making/receiving payments, sending money complaints

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints3/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyMaking/receiving payments, sending money2.3%79.1%11.6%7.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money0.1%5.3%3.8%1.9%2.6%18.3%67.1%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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