Wells Fargo & Company Credit card department,
We booked a hotel room at - thru - and when we got to the hotel long story short the rooms electrical outlets did not work and the room was dirty housekeeping never came to our room until the day we checked out. There were personal item left in the room from the previous guest so its obvious that the room was no cleaned correctly. While at the - we complained and were told that they could not refund our stay because we booked thru - and were told to contact them for a refund. I tried contacting - and got no response until I filed a complaint with BBB and was quickly contacted and I was told that they had contacted their - contact person to get us a refund as its up to - to refund us for our stay. So again I contacted - and they were very polite and explained that we booked thru a third party and that they do n't receive the money. That - is the only one that can refund our stay charges and they agreed I should receive a refund and that if I had booked thru them they could and would have given me a refund. Left with no alternative I filed a dispute with the bank and my dispute was denied. The services that we paid for were not what was advertised and I feel I have bent over backwards trying to get this issue resolved. - out right lied to me regarding the situation. I feel that my banking institution should be able to help me correct the wrong that has occurred and now they have let me down as well. The charge was processed as a credit card transaction and I should have a right to dispute.
Wells Fargo & Company customer in Arizona
Apr 06, 2017
* Source: CFPB Complaint Database
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