Wells Fargo & Company Credit Card Complaint


Wells Fargo & Company Credit card department,

Rewards Nevada

-/-/2017 Called Wells Fargo credit card company spoke to -, I asked about the interest I was being charged on my account he told me the % amount. I asked for the dollar amount, he did not answer. I told him I want to close my account, he stated well I guess you do not want your - rewards points, I said yes I do, how can I apply that to my account pay off. He stated " to late I already closed your account ''. I asked to speak to supervisor, I started cursing and - said your account is closed and hung up. I called back, I spoke to - ; customer care services, I asked him about my rewards points being applied to my account. - said it takes 2 to 3 days to process the last payment I made and close the account, he ask me why I was closing my account. I told him, the several times I called in -/-/-, to ask the amount I need to pay to not pay interest, I was told a different amount each time, which I paid and not told what amount of interest I was being charged.Then he said that my account was already closed, 2 days ago and no way of knowing how many reward points I had. I told him - rewards points, I told him I did not call their company 2 days ago,. - stated that he did not know why the closing of my account was back dated to 2 days ago. I said a cuss word, - said he would have to hang up if the obsinities continue, I told him I did not close my account 2 days ago. - said he was not able to do anything, and hung up.

Wells Fargo & Company customer in Nevada
Apr 06, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

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