Citibank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Citibank Bank account or service department,

Checking account Account opening, closing, or management Illinois

I signed up for a Citibank checking account promotion back in -/-/- for $400.00 promotional credit if you deposited $ - and kept it in for 30 days and waited another 90 for payout. It has been more than 4 months since I deposited - no payout was processed yet.I have been calling Citi bank on -/-/-, -/-/- and -/-/- I every time I was told that I have to wait 90 days to receive a bonus. Then I called on Saturday -/-/- to the Citi Bank and I at that time customer service rep opened a dispute. Two days later I received a letter stating that I did n't meet bank 's requirements since I did n't deposit money in 30 days since I opened an account. Why no one told me that when I called on -/-/-, -/-/-and -/-/-. If I knew that I do n't qualify for that bonus I would just move my money to another bank instead of keeping my - for free in Citi bank. Moreover, now bank stated that i had to deposit money 30 days since I opened account - what 30 days regular or business days. And in that letter Citi Bank is stating that I had to keep my money for 30 days so why I was told so many times that I have to wait 90 days. This is ridiculous. Bank is using people 's money to its own benefits.

Citibank customer in Illinois
Apr 05, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

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