Citibank Credit Card Complaint

Billing disputes

Citibank Credit card department,

Billing disputes Colorado

I made a purchase with at Macy 's with my Macy 's credit card ( # - ). The items never arrived. I disputed the charge but Macy 's refuses to credit my account and wants me to chase my refund via their shipper. I have no contract with their vendor. My contract is with Macy 's. I want my refund. Please help as this is consumer fraud.

Citibank customer in Colorado
Mar 31, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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