Citibank Credit Card Complaint

Other

Citibank Credit card department,

Illinois

On or about -/-/2017, I signed up for autopay on my Citi double cash card. The payment did not go through, and I received a late payment charge, which was automatically credited back to my account without my requesting. I subsequently re-enrolled in autopay on or about -/-/2017 since the previous registration apparently did not work. When I called on -/-/2017 and spoke to an employee who would only identify herself as " -, '' she told me that there were no finance charges applied to my account. However, my statement showed a charge of $22.00 on -/-/2017, and when I pointed this out, " - '' acknowledged her earlier false statement without explanation. " - '' refused to reverse the finance charges.

Citibank customer in Illinois
Mar 28, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Consumer disputes how Citibank handled their complaint

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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