Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Deposits and withdrawals New York

On Thursday -/-/2017 I initiated a wire transfer with Bank of America to a - bank. By the next day, I received a confirmation email saying transfer successful. By Monday -/-/2017, the funds had not reached the recipient. By Tuesday -/-/2017 I painstakingly initiated a recall on the lost funds. I was first told I would have to pay $45.00 for BOA to locate the money that they lost themselves. This was then waived. It has been 3 weeks since this recall was initiated, I have had no contact from bank of america. I am now being told that if they can not find the money, they will not refund the money to me, that I will simply have lost $3000.00. This feels like theft, except that there is no one to report this robbery to!