Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Making/receiving payments, sending money Texas

On -/-/2017 I initiated a transfer of funds to my brother for $500.00. On -/-/2017, I was informed by my brother that he never received the payment. I realized that I entered the wrong phone number by - digit. I immediately contacted the bank and filed a claim. I was told it would take 10 business days to resolve. I called regularly for updates. Was told that the person who did receive the funds was also a Bank of America customer and that the bank would try to contact them. On -/-/2017 I received a letter stating that the claim was closed and that I would not receive my money back. The bank had attempted to reach the other party but did not receive a response, however after speaking with a BOA rep, I was informed that the bank only tried to call the other party 3 times and did not begin trying to contact them until -/-/2017, which was 14 days after my initial claim was filed. I feel that BOA did not do a through job in trying to resolve this issue for me at all.