Bank of America Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Bank of America Bank account or service department,

Other bank product/service Account opening, closing, or management Massachusetts

I am a customer of Bank of America. Went to BOA on - NJ - for notary services advertised as free services by the bank 's website. https : //www.bankofamerica.com/help/faq-financial-center.go The agent ( - ) told me that they do not notarize letters. I missed my requested dateline for submitting the letter and had to go to a different bank on Tuesday and beg for that letter to be notarized. This is the second time that I have had notary services denied and had to open an account in a different bank to get services the first time. The first time I though it was because my letter was handwritten but this time they said it needed to be a company letter. I find the free notary service advertising to be false and misleading.

Bank of America customer in Massachusetts
Mar 22, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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