The Money Source Inc Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

The Money Source Inc Mortgage department,

VA mortgage Loan servicing, payments, escrow account Florida

Refinanced a loan that I currently had with The Money Source Inc. I was told after all was said and done that my mortgage would be $21000.00 from a previous $2400.00 after I asked several times about insurance and taxes in which - assured me that they were looking at everything and that would be my total payment. When I received my new payment which was in fact $2300.00 which saves me about a - dollars but added - to my mortgage. I immediately called and was told it was a mistake and I would be getting a new payment booklet with my correct amount. Never received a new payment amount so called again and was told by - that there was an underestimate on my taxes and my insurance was never entered which made the difference in my payment amount.

The Money Source Inc customer in Florida
Mar 12, 2017

* Source: CFPB Complaint Database

The Money Source Inc response to complaint:
Closed with explanation

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