Citibank Credit Card Complaint

Customer service / Customer relations

Citibank Credit card department,

Customer service / Customer relations Florida

Notwithstanding several attempts to have the below corrected since -/-/- via telephone complaints/request to Macy 's credit ; to date, I have received no replies or corrections. - Re : Macy 's credit card number - As communicated in my call to Macy 's Credit Services of -/-/- , that my Macy 's credit account which is my oldest credit reference is not being reported by -, - nor -. Said account is reported as closed by -. Per your request on -/-/-, this is my written request to have my credit reference of this trade reported/updated correctly with all the applicable credit bureaus.


Please confirm execution. Thanks for your assistance. Sincerely,

Citibank customer in Florida
Mar 09, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

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How Citibank handles Customer service / Customer relations complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCustomer service / Customer relations56.1%25.4%13.8%0.9%3.7%0.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
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