MOHELA Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer received bad information about my loan

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Received bad information about my loan Ohio

Mohela is my current loan servicer. They are reporting on my credit report that I was 90-120 days delinquent in -/-/--/-/-. I contacted Mohela and they indicated that it was transferred over delinquent from - loan servicing. I know that I have never been late. They said to call -. I called - they have no record of servicing my loan since -/-/-. - said to call - -, - - has n't serviced since -/-/-. I called - and - and nobody has serviced this loan since I consolidated -/-/-. I have called the student loan servicing help line, the nslds.org, website and assistance number, and the student loan support center -. Nobody is able to provide this information, nor do they show any delinquencies. I am unable to verify the information provided, and - is unwilling to verify the information that they received when transferred over. If they are reporting on my credit report based on information received from a previous provider than that appears to be faulty. I am asking that Mohela verify the information that they received when the account was transferred and/or correct my credit report as required by the FCRA ; and therefore it is a violation of the Fair Credit Reporting Act.. Per Mohela my account was transferred over delinquent in -/-/- ; and continue to base their reporting off of inadequate and unconfirmed information and due to this violation I am requesting my credit report be updated as required by law.

MOHELA customer in Ohio
Mar 09, 2017

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

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