ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine District of Columbia

I received collection notices from ERC Collections ( -/-/- ) reference # - due to a - ( cable/internet ) for $300.00 with - # -. I 've disputed this - bill that was placed on my account since move-in date as I 've been calling - since since -/-/- regarding the internet service not working properly. I was told by various customer reps at - that my notes/records of speaking w - reps on internet issues/relocation fee issues have been erased and no longer on Comcast.I have photos of call logs, photos of internet not working properly and records stating my complaints to the - building manager at the apt . The internet rarely worked. The internet disconnected by itself from network and most times it would not connect/reconnect. I lost plenty of work typing on the internet due to this as network would continuously/abruptly kick me off network. The network would just 'drop off '. The service was UNRELIABLE and therefore a breach of contract from -. This was ongoing since start of my service on/about -/-/-. On/or about -/-/-, I continuously experienced issues with the service and I contacted the - supervisor ( - - ) at

overseas representative ) supposedly scheduled a tech to come out -/-/-, but no technician ever came out to recheck the Internet connection/problem. On -/-/- : - - ( - supervisor of - - ) stated I would NOT be charged for relocating my - service my old address to to my current address bc a technician needed to come to my unit to change the settings behind the panel ( it was set on - initially ). Yet I received a relocation fee of roughly $100.00 to my bill. I expressed this to - on/or about -/-/- of the fee and rep stated he could try to remove it yet it has NOT been removed. -/-/- : - the tech came to my apt to install - box bc the - required tech to switch panel box. -/-/-, I called and texted - and - the internet keeps disconnecting and neither helped. I called - and the overseas rep stated a tech would be at my unit on Sat -/-/- but NO tech came out, called or showed up. I have an email showing appt was made. I also disputed no service tech came out again and the - agent stated there was no record of anyone scheduled, however I have an email stating a tech was scheduled to come out. I also submitted a - online chat but to NO help. In -/-/-, I called - letting them know no service tech ever came back out and that I was still experiencing connectivity issues and that I will not pay for services I am NOT receiving and that this is breach of contract. - ( cust rep ) said he would remove relocation fee but never did. I also told - to disconnect - totally as this was violating the contract/services NOT working! - continued to bill me from -/-/--/-/- despite network services not working properly. Please remove this amount and pls contact - and END the collection notices and end the - Attempts. This is harassment. Please have - contact me so that I may dispute this incorrect bill of which I was billed due to breach of -. I have submitted a complaint on - to FTC as well. Please remove this charge as it was evident comcast intentionally and continuously billed me for services not working properly. This is completely fraudulent from - and ERC.

ERC customer in District of Columbia
Mar 07, 2017

* Source: CFPB Complaint Database

ERC response to complaint:

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Contact ERC
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

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