ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Texas

I received a letter stating I owe $600.00 to - from a collection agency I called - and when spoke to a phone associate and mention I did n't use - and never use there cable or requested there service he mention a name that I do n't know the person when ask to verify if the information they had on file was correct and I let him know that my SS # is mine but not the name they had on file so was transferred to fraud department I told him the same information but now he would n't give me the name and city were the account was open that I had to submit my ID and a police report so I went to my local police department they said I have to file were they used my information that I could n't file a report local so again I called - now they said I needed a supina before they could release information but I ca n't place a police report cause I do n't know were they used my SS # and - wo n't give me that information so I called - to place a fraud alert on my name and I also file on FTC.GOV/THEFT wed site so now I do n't know what else to do please help.

ERC customer in Texas
Mar 07, 2017

* Source: CFPB Complaint Database

ERC response to complaint:

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Contact ERC
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

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