Bank of America Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Bank of America Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

Bank of America My monthly bill states I owe $870.00 in big, bold numbers. If I read the small print do I realize my regular mortgage payment is only $840.00. The wording on the front page of the bill makes you believe you owe $870.00 which is really the mortgage only if your mortgage is received after the - of the month. The wording and design of this bill is very deceiving, and if my wife did n't really question why my mortgage had increased I would have paid the higher amount unnecessarily, and I believe, illegally. Bank of America needs to redesign the format of the mortgage bill to reflect the regular monthly payment as the TOTAL AMOUNT DUE in the the BO- with large letters.

Bank of America customer in Texas
Feb 28, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of AmericaComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/20170100200300400Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of AmericaLoan servicing, payments, escrow account1.4%65.3%4.4%15.1%0.8%11.7%1.0%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

Loading similar complaints