Shellpoint Partners, LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I received a " Fee Schedule '' insert in my envelope with my - Tax form from Shell Point Mortgage Servicing. The newly instated fees, of which we have no say over, by this company that " assumed '' my mortgage are excessive, to say the least. In some cases the increase is 100 %. This is an undue, unfair, unrepresented increase. For example, if I chose to have my house appraised, they have created a $1000.00 to assess me. In order to pay my bill, it will now cost me $10.00. It used to cost $0.00. The recording fee went from $0.00 to $100.00. If they choose to hire an attorney for any reason, even if I am unaware of it, they will charge me $35000.00. If I declare bankruptcy, they will charge me an additional $2000.00 just for declaring it, up from $0.00 previously charged. There is a " loan repayment fee '' for paying the loan which is undisclosed because it " can vary widely ''. These are just some examples. These seem outrageous. We did not choose this company so we have no say in this.It is abusive.

Shellpoint Partners, LLC customer in Florida
Feb 24, 2017

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

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