Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

The collections department at Wells Fargo began calling 2 or more times per day on -/17 against my wishes. The same day ( -/-/17 ), I spoke with collections and the re-entry team for next steps. The collections representative explained they would continue to call everyday for the remaining balance regardless of me speaking to collections and working directly with the re-entry department to handle the account. These practices carried out by the collections department are harrassment. The re-entry team stated I have 30 days to submit the necessary documents, I 've also shared this with collections, although they have this information documented in the system notating the dates I spoke with collections, re-entry, and the home preservation department.There is n't a need for collections to call everyday multiple times a day to discuss how the account is being handled.

Wells Fargo & Company customer in Texas
Feb 20, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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