Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Kentucky

My complaint is with CitiMortgage. I did a refinance in -/-/2016 and taxes were set up to be escrowed. At closing there were more than enough funds to pay the -/-/2016 property tax. Face value was -. I received the property tax statement in -/-/- and called to verify with CitiMortgage that it would be paid. I was told yes. In -/-/- our county passed a - tax for the schools. It was a one time thing and an additional - tax. Soon after, I was issued an escrow refund check for -. I called CitiMortgage to verify this was disbursed correctly. They assured me again that this was extra and all property taxes had been paid. I called again the next day to verify I would get the same information. I was told the same. Two days ago I received a delinquency notice for my property taxes with a 21 % penalty. They have not been paid. I called Citi, my loan officer, and the county to see what was going on. Three calls to Citi and they were still telling me all had been paid. Finally a fourth call and told - was paid. That was a school tax not property tax. Now I am being told I am responsible for funds to escrow account to pay the tax.