ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Texas

This complaint is in reference to account - with Enhanced Recovery Corp. According to my credit report ERC took over this account from - in - of 2016 in which I was not aware of this account until ERC listed it on my credit report -/-/2016. Although the account was assigned to ERC and they had the account listed on my credit report I was instructed for the original creditor ( - ) that I could make the payment to them and they would recall the collection from ERC and have the collection removed from my credit report. On - I made payment to the Original creditor ( - - ) in the amount of $160.00. ERC was notified by the original creditor the payment day ( -/-/2016 ) that the account was paid in full and as of today has not reported the correct account information which has caused me to be denied credit. As of today after multiple disputes on this account ERC continues to report false information to the - reporting agency which is a FCRA violation. For the last 6 months ERC continues to update - reporting agency and list the account as an unpaid collection and with a balance owed ( $160.00 ) in they are aware that the account was paid in full on -/-/2016. As of today I am prepared to sue ERC for not providing complete and accurate information to the credit bureaus and for not correcting inaccurate information in my report upon credit disputes. This is not acceptable for ERC to knowingly participate in unfair collection practices.

ERC customer in Texas
Feb 15, 2017

* Source: CFPB Complaint Database

ERC response to complaint:

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Contact ERC
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

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