Bank of America Credit Card Complaint

Bank of America Credit card department,

New York

I spoke to a rep at Bank of America in - and was told, because I had a complaint opened with an executive services department and was waiting for a resolution, I was unsure how much my monthly payment should be. I was advised of the amount to pay, paid it, then received a mark on my credit report showing a late payment for -/-/-. After attempting to correct this with multiple representatives, I was put in contact with someone new from their exective office who sent me a letter, in registered mail, that basically said, as per the law, they were required to report me as late in -.. Case closed. This is UNACCEPTABLE