Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card Maryland

On -/-/- I purchased an armchair from - for about $450.00 using my Bank of America Debit Card. The transaction was immediately reflected in my online bank account. My armchair was set to be delivered on Thursday -/-/-. On -/-/- my armchair arrived and later that day by - I received an email notification from - that my card was charged. Come Friday or rather Saturday at - I received an email from Bank of America stating that my balance for my checking account was below $25.00. I had just gone out to eat and so that made sense. I check my bank account and it says that I have $500.00, now that did not make sense. It was not payday so I should not have had any direct deposits. I scrolled back through all my recent charges and finally realized that the charge for my - armchair was missing. With the charge gone my account now claimed that I had an extra $440.00 that it really did not have. I have heard of Bank of America moving around people 's charges so that they will incur overdraw fees. I felt certain that this was the case. If - had


time I had checked my bank account balance that week I had only about $100.00, now I had a little over $500.00. Throughout the weekend I tried not use this checking account ( I have another ) just to see what would happen. By - Monday -/-/- my account still said that I had an extra - something dollar. I placed a call with consumer finance to make sure that my story seemed appropriate for filing a complaint. I was going to go to Bank of America to ask that they fix my account but I arrived at the bank after closing hours. By - Tuesday morning my account balance was accurate, it said I had like $15.00 in that account and the - armchair charge was labeled as " processing '' since - -. I 'm confused as to why it was labeled for -/-/- when it certainly was not visible in my account on -/-/-. I am thoroughly convinced that Bank of America was " hiding '' this charge from me, hoping that i might think I had more money then I actually had and overdraft my account. I have provided screenshots of my account statement showing all the charges from -/-/- all the way through to -/-/-. You can see that the charge is not there. I also provided a screenshot of the email from bank of america stating that, that account had below $25.00. I also provided a screenshot of the - email claiming that my card had been charged on -/-/- at - and that the order was placed -/-/-. Finally I provided a screenshot of my account that shows the - charged labeled for -/-/-.