Wells Fargo & Company Money Transfers Complaint

Domestic (US) money transfer Wrong amount charged or received

Wells Fargo & Company Money transfers department,

Domestic (US) money transfer Wrong amount charged or received Texas

I wired Wells Fargo a large sum of money to attempt to payoff a reverse mortgage on my father 's estate on -/-/-. My bank, - - - charged me the service fee of $30.00 and the money hit the Wells Fargo account on -/-/-. I left off the reference number of the reverse mortgage in the body of the wire so Wells Fargo did not initially accept it ( See case number complaint - ) and the money was wired back. I wired the money back to Wells Fargo and it was accepted. My complaint that I referenced in the dispute of the case number above is that when the funds were returned, the amount was short $45.00. I checked with - - - and they did not withhold any kind of fee for the return of the money. I need to account for the missing $45.00 because these are estate funds and other heirs are involved. The contact at Wells Fargo that handled the old complaint told me all the money was wired back but clearly the entire amount did not hit my account.

Wells Fargo & Company customer in Texas
Feb 07, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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