Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Illinois

In -/-/- I bough a condo and had a 1st and 2nd mortgage on it since I put down about 12 % on the house. The mortgage was acquired by Citibank from - and I have always paid my mortgage on time. I later refinanced my 1st mortgage through - and my 1st mortgage from Citibank was fully paid off on -/-/-. I refinanced my mortgages again in -/-/- and I was informed that for the 1st mortgage that was fully paid off years ago the report from - showed that the current status was " PAYING UNDER PARTIAL AGREEMEN - '' with a - balance. I am not sure why that is since the mortgage was paid off years ago. In addition we are selling our house and looking for a new one and something like this on my - credit report increases the likelihood of me getting a unfavorable mortgage rate. I kindly request some help so me and my family are not penalized for an error in the credit report.