Army and Air Force Exchange Service Credit Card Complaint

Army and Air Force Exchange Service Credit card department,

Louisiana

I have requested multiple Goodwill Adjustments with AAFES, in regards to my late payments. The late payments on my credit report were during times when I was - on Louisiana State Emergency or conducting training in the fields at - in -, LA, and I was in areas that made it impossible to contact them. I submitted and attached my orders and AAFES/Military Star Card ( a company supposedly for the military ) who refuse to do so which also violates Congress Legislation S.1249. I have made several attempts to have the late payments removed each ending with rejection. Thank you