Bank of America Credit Card Complaint

Bank of America Credit card department,

Credit determination California

Below is a letter that I sent to B of A today that outlines my problem fairly clearly : -/-/2017 Re : Consumer Financial Protection Bureau / Case no. - Account number : - Dear - -, You sent me a letter -/-/- ( copy enclosed ) in which you asked me for information that you stated the Federal Government needed to keep my credit card account open. I demurred in giving you some of this information ( for instance, where I worked and what I did ) saying it was none of Bank of America 's business since I had had an existing credit card in good standing. You responded by closing my account, I thought, temporarily until this matter was resolved. However, today when I called your telephone number and extension at B of A ( which number for you and your department had been changed ) and finally got through to someone after a total 90 minutes of waiting on four separate phone calls, I found out that my account was permanently closed and could not be reopened because of the way it had been closed.


I have a number of credit cards and none of those companies required me to give them more information under the guise of the Federal Government requirement. I have had a credit card with B of A for a number of years. Why did only the B of A need me to fill in the - form and the -? B of A already had my Taxpayers Identification Number from when they issued me a credit card in the first place. The - form is kept in house anyway so why the drastic action by B of A? Your marketing department needed the information perhaps? Please tell me in detail just exactly what the Federal Government needed to know. This request B of A made was not for a new loan, or new credit card application so was gratuitous in reference to an active ongoing credit card in good account. To sum up, please inform me if B of A communicated to any outside agencies concerning this matter. Sincerely, - - cc : Consumer Financial Protection Bureau, Senator -, Representative -