Specialized Loan Servicing LLC Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

SLS servicer for loan - is refusing to comply with the closing in order to get the investor paid. Approval was given by sls on -/-/- 2nd lien approval came -/-/- ( received -/-/- ) Both approval letters were provided to the buyer 's lender. Buyers lender started the loan process on -/-/-. however with all holidays and the skeleton crews at the banks, SLS only gave 24 business days to complete a buyer loan. Buyer 's asked for extension, one was granted for 7 days hardly enough time to close the file. We are still waiting on the 2nd lien approval as well. - 's lender has had less than 30 days to do this loan and SLS is bulling us and threatening us to not let us close. We asked for an extension to -/-/- but they gave to -/-/- we asked for 2 extra days but they refused and sent a nasty email. Values are good for 6 months. Sls is sabotaging this closing because they have ego problems with in the staff. We are asking you to please get involved to help us get a normal extension period. Both approval letters are attached. as you know the buyers lender will not start the buyers loan until both approval letter are received by the short sale lenders. In this case the - lien approval letter lagged by 11 full days so buyers lender could not start loan until -/-/-. SLS Mtg. was told via phone conversation of the 2nd lien date of approval and are now Sls is refusing to help their investor close instead they would rather do a foreclosure. We need help please. Thank you

Specialized Loan Servicing LLC customer in California
Jan 20, 2017

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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