ProCollect, Inc Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

ProCollect, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Texas

On Friday - - 2017 I reached out to Pro Collect debt collection agency to pay off a - debt that was showing on my account. Prior to this I was applying for an apartment however upon submitting the application I was instantly denied due to have - broken leases. When I first reached out to Pro Collect they informed me that I had - accounts in collections one for the - which was $1000.00 and one for the - for $500.00. So when I contacted Pro Collect on - - 2017 I clearly informed the representative that I was only going to pay the $500.00 plus $7.00 fee to process the order so that account would show as paid. She asssured me several times that once I paid the amount of $500.00 that the account for the - would be removed and I would receive a confirmation email within 72 hours. I paid the amount and was even given a confirmation number. By Tuesday - - 2017 I had not received any sort of email confirmation. So I once again called back to Pro Collect and the next representative informed me that my account was not showing as - separate accounts and that the amount had to be paid in full for me to receive any confirmation email that my account was paid in full. Even though I did pay $500.00 the - account is still showing in collections and in order for me to have it removed I would have to pay the $1000.00 in order for the - account to be removed

ProCollect, Inc customer in Texas
Jan 19, 2017

* Source: CFPB Complaint Database

ProCollect, Inc response to complaint:
Closed with explanation

Consumer disputes how ProCollect, Inc handled their complaint

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Contact ProCollect, Inc
[email protected]
12170 N. Abrams Rd., Suite 100
Dallas TX 75243

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