U.S. Bancorp Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

U.S. Bancorp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Wisconsin

In - - My mortgage company advised me of a payment increase due to escrow. My previous homeowners insurance was nearly $2500.00 per year. I refused to renew with - - and looked for another carrier. I received a new policy with - - which was approx $950.00 per year. I contacted US Bank and advised the escrow department and asked for a updated escrow analysis and payment adjustment. I followed up and spoke to an individual who indicated that I should pay $1100.00 per month going forward. Starting in - I started to submit payments in the amount of $1100.00 as instructed starting in -. However the bank continued to reflect the amount due as $1300.00. Full payments were not applied since I was submitting $1100.00. I was advised that there was a payment that was made in - which applied to -, which the bank is saying they never received and then two payments were posted on - -, -. I am active Bankruptcy and today received a motion for relief based on a affidavit signed by bank personal that as of -/-/- my account was delinquent as I missed three post petition payments they claimed. How can payments be received on the same and an employee sign an affidavit they have not received them. This is a false affidavit to the court. Furthermore the Attorney Firm contracted by the court, failed to validate the affidavit information when submitting the petition to the court on -/-/- over a week since payments posted to the account. I will be vigorously defending this petition in the Bankruptcy Court but believe that these practices by US BANK NA be fully investigated so that they are not able to victimize any other borrowers.

U.S. Bancorp customer in Wisconsin
Jan 18, 2017

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Consumer disputes how U.S. Bancorp handled their complaint

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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