Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Georgia

To : Whom It May Concern, I had gotten behind with my mortgage payment and soon begin to face foreclosure. In the process of all of that I received a postcard in the mail from a Law firm named - - - - - that specializes in helping people like me keep their home without filing for bankruptcy. I contacted them and I spoke with a lady named - - and she advised me that her company can help me out. She stated to me that the fee for helping me get a loan modification with Wells Home Mortgage was - and I had to pay it in - installments which was - -, - - and - - which I paid faithfully each month. Mind you I had to filed a chapter - in - which I though was strange because she stated without filing bankruptcy. She sent over documents for me to signed and date for loan modification and I did all of that. It was in - when I was informed that I was facing foreclosure on - -, 2017 and she still was telling me that I was not going to lost my house. Well, my

they did not. I have not heard from this lady again. She has not returned any of my phones calls, emails, texts or anything. I went down to the home office and found out that she works from home and she is a part of the company and works under Attorney - - to get clients and they were going to look into it and I have not heard from them as well. Now that my home as been sold and I have a few more days to move out. I am lost for words and I feel as thought this was a scam and I just want my money back so that I can move out and found a place for me and my daughter. This woman called me at least 5-10 times a day. This stress of this situation has caused me to be - because I suffer from - - -.

Wells Fargo & Company customer in Georgia
Jan 19, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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