ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Michigan

Today I checked my - credit report and I found a debt collection mark ( -/-/- ) on my report, which greatly impact my credit score. The agency is Enhanced Recovery Corp located in - - -, -, - -. The original creditor is -. But from -/-/- to -/-/-, my phone ( - ) service company is always - - -. I never owed any money to -. I called ERC and tried to tell them that I am the victim of identity theft and please remove the collection. ERC told me that the address is in - on their file. However, I have lived in - -, - for more than two years since -/-/-. Then ERC required me send them my copies of driver license, SSN and credit report. They are trying to collect money that I never owe to - and their collection remark greatly lower my credit score.

ERC customer in Michigan
Jan 13, 2017

* Source: CFPB Complaint Database

ERC response to complaint:
Closed

Created with Highcharts 4.2.3ERCComplaint HistoryComplaints5/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ERCCont'd attempts collect debt not owed40.8%0.5%58.6%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
customercare@ercbpo.com
8014 Bayberry Rd 
Jacksonville FL 32256

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