Synchrony Financial Credit Card Complaint

Closing/Cancelling account

Synchrony Financial Credit card department,

Closing/Cancelling account Missouri

synchrony bank froze all of my accounts that I had with them and shut off access to the accounts causing late fees. When all was said and done they closed 12 accounts that I had been using and paying on without ever being late once. They say they sent a letter that I did receive stating I needed to sign a tax release form which I did and sent back. They then closed my accounts because they could not verify my identity or finances. I am a - veteran and do not pay taxes as it is not required for me to do so. I sent them a statement from the VA stating how much I get paid a month and at rate of - but this is n't good enough coming from the VA I guess. How can they close my accounts that I use for everything for the month then pay then back down and use again. Now they are charging fees and raising the payments causing my credit report to suffer. I have dropped over 80 points on my credit report since they closed my accounts and think they should have to pay for their stupidity.

Synchrony Financial customer in Missouri
Jan 13, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

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