Citibank Credit card department,
I purchased a ticket from - - - with a Citibank credit card. The day after the purchase, - suspended the ticket and demanded documents for ID verification, to be sent by email. For security reasons, I refused to submit the documents and demanded a refund. - agreed to the refund but never provided it. I disputed the charge with Citibank, but Citibank ruled in - 's favor, saying that - had already provided the credit, which - had not, and later closing the dispute process, saying I had not submitted a valid copy of the charge receipt, which I had.
Citibank customer in Connecticut
Jan 12, 2017
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://online.citibank.com/ |
Phone | 800-870-1073 |
Address | 701 E 60th St N Sioux Falls ND 57104 |
Citibank | |
Citibank |
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