Citibank Credit Card Complaint

Citibank Credit card department,

Billing disputes Connecticut

I purchased a ticket from - - - with a Citibank credit card. The day after the purchase, - suspended the ticket and demanded documents for ID verification, to be sent by email. For security reasons, I refused to submit the documents and demanded a refund. - agreed to the refund but never provided it. I disputed the charge with Citibank, but Citibank ruled in - 's favor, saying that - had already provided the credit, which - had not, and later closing the dispute process, saying I had not submitted a valid copy of the charge receipt, which I had.