SunTrust Banks, Inc. Consumer Loan Complaint

SunTrust Banks, Inc. Consumer Loan department,

Vehicle loan Shopping for a loan or lease District of Columbia

Describe what happened so we can understand the issue ... I applied for an auto loan on -/-/- with SunTrust 's lending arm, -. On -/-/- I called - after receiving a notice to contact. I provided all the information asked. I then received a notice to provide a copy of my work paystub and proof of liquid assets by the -/-/- deadline. I uploaded a copy of my most recent paystub and a screenshot of my liquid assets which showed all of my accounts and proof of name/address on -/-/-.


paystub. - did not update the deadline date, instead the deadline was still listed as -/-/- I do not receive my official bank statement until -/-/-, and I 'm paid monthly, and I do not always choose to receive funds verse reinvesting into the company, so I was waiting until that date to provide an official statement as they, as I had not been given a deadline as to when these new documents must be received by. I 'm sympathetic to the fact that - must take all necessary steps to protect itself during the loan process, however, when - updated what new information they needed, they should be required to have an updated deadline for when that information is required, listing -/-/- for when information is required on - -, is deceptive to the customer. On -/-/-, I received a notice that my application for a loan had been rejected because I had not submitted the information requested by the due date ( again no deadline was given for when this information must be received ). I tried to contact - via SunTrust Bank ( - is a subsidiary of Suntrust ) for a resolution on -/-/-. On -/-/- I received a phone call from - - in their - - Department who said she would look into it. On -/-/-, I spoke with - who said her - had sent a letter on -/-/-, saying too much time had gone by from the first application and that I should reapply, meaning an additional Hard Credit pull on my account. - 's process is deceptive to the consumer, not listing updated deadlines. - advertises on their website " Your best loan experience guaranteed or $100.00 is yours! " However, you 'll find out upon digging deeper, they only give you the $100.00 if you 're approved, I would say this was by far the worst loan experience I 've ever had. Ultimately, - asked for additional information without providing a timeline for when that information was due, which is a deceptive business practice.