Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Transaction issue Georgia

First I am complaining about a fraudulent transaction by - on my Barclay MasterCard ending in # -. I made a legitimate purchase on -/-/2016, but after much delay in receiving my purchased items. I contacted the company directly, and hey hold that per - the package was delivered and signed for. However, while I can not dispute what - claims to have occurred, I can attest, that it was not me that received and signed for the package and I have not received them to-date. After speaking with the vendor and getting nothing of production, I 'm forced to begin acting as my advocate in the return of my $ $ and must purchase elsewhere.. It is not my responsibility to find the package they sent, it is their responsibility per - policy ... as the shipper. Me as the receiver, I can not compel anything in regards to the transaction between - and - ... Secondly, I am complaining about the transaction dispute process that prevents ease & simplicity vs requiring either fax or written complaint ....