Freedom Mortgage Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Freedom Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting Florida

I have not been in contact with my loan processor/mortgage broker, - - at Freedom Mortgage Company in -, FL for several weeks. He has not contacted me after I have made several attempts via emails, phone call, voice messages and text messages for a status on my loan application approval. I do n't know if my loan was approved or denied. There has been no phone call or email with a status of my loan. It is approximately 2 weeks before my closing date. At this point, I am left with wondering if myself and - child will be homeless due to the disregard and unprofessional conduct by the loan officer. Also, I have tried to contact the loan officer manager and left him a voicemail. He has not responded back to me either. The last time I spoke with the loan officer, -, he stated he was going to submit my loan on Wednesday, -/-/2016 and he had the signed documents.

Freedom Mortgage customer in Florida
Jan 11, 2017

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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