FirstSource Advantage, LLC Student Loan Complaint

FirstSource Advantage, LLC Student loan department,

Federal student loan servicing Dealing with my lender or servicer Trouble with how payments are handled Louisiana

The university returned a portion of my student aid without informing me until after the term was completed. I was enrolled for a certain number of hours. I was unsuccessful with one class. The university had already received my financial aid package and applied it to fullfill the balance. However, at the end of the term, they returned a portion of the funds because i was not successful in a class. They did not correspond with me prior to doing this or inform me that it would happen.