Capital One Credit Card Complaint

Capital One Credit card department,

Credit determination Florida

I applied for a credit card ID - for creditor Capital One Bank, I am a victim of ID Theft and have had a fraud alert on my credit files since -/-/-/-/-/-. Being that I am working on my credit, I was turned down from Capital One. I make $30000.00 for the year when I checked with my credit file I have what is considered negative accounts. On there are closed accounts because they were consolidated into - account with -. I do not know if the person from Capital One can see the consolidation. My score is - from -, when I try to call back I am being offered to apply again instead of looking into the first application.