Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Payoff process District of Columbia

I took advantage of a 15 month 0 % balance transfer offer on my Wells Fargo Visa credit card -/-/2016, since then the balance on my card is split between the 0 % APR and the regular 22.24 % APR. Prior to accepting the balance transfer, I inquired about how payments will be applied to the credit card account, with the goal of paying off the balance with the higher interest rate as soon as possible. All representatives from Wells Fargo credit card phone customer center have informed me that payments above the monthly minimum payment will be applied to the higher balance first. That held true for payments made through -/-/-. -/-/- and -/-/-, as I got close to paying off the balance at the higher interest rate, more and more of my payments were diverted to the balance at 0 %. Over $750.00 of payments have been applied to the higher interest rate and there 's still a balance that is assessed interest every month.